Cancel your purchase
If you purchased as a consumer, you can cancel your purchase here, on the website, within 14 days of your right to cancel — European law calls this withdrawal. Fill in the declaration and click Confirm withdrawal: you will receive an acknowledgement of receipt by email, containing what you sent us and the date and time you sent it (Lisbon time).
We have received your withdrawal
We had already received this withdrawal
You sent your withdrawal from order on at (Lisbon time).
This withdrawal statement for order had already reached us: you sent it on at (Lisbon time). We have not recorded it again.
You will get an acknowledgement of receipt by email, with what you sent us and the date and time you sent it.
We have sent the acknowledgement to the email address you used for the order.
The acknowledgement of receipt for this statement has already been sent to the email address you used for the order.
Your withdrawal has been recorded, but the acknowledgement of receipt could not be emailed just now. We will send it to you ourselves, in writing, to the email address you used for the order, within the next 24 hours. Until then, keep this page: it has the date and time you sent it.
The acknowledgement of receipt for this statement has not been emailed yet. We will send it to you ourselves, in writing, to the email address you used for the order, within the next 24 hours. Until then, keep this page.
This order was placed as a reseller: the right to cancel does not apply to purchases for resale. We will reply to you by email.
If you withdrew in time and have already received the order, send the items back within 14 days of the day you sent your withdrawal (personalised pieces are not returned): how to return them and how you get your money back.
By email, if you prefer
You can also withdraw by email. Write to ithos@outlook.pt with your name, the order number (it starts with IC- and is in your confirmation email), the email you ordered with and, if you are not cancelling the whole order, which items. If the form does not appear on this page, use email: it has the same effect. If you like, copy the cancellation form into your email.
What counts
The date you send us your decision is what counts: if you send it before the deadline expires, you have withdrawn in time (Article 11 of Decree-Law no. 24/2014). Personalised pieces do not have this right — see what cannot be returned.
We only use what you write to process your withdrawal and to send you the acknowledgement of receipt. See our privacy policy.