Your legal guarantee rights

Everything you buy in this shop as a consumer has a legal guarantee. This is the European Union's harmonised notice on the legal guarantee, as the European Commission publishes it (Commission Implementing Regulation (EU) 2025/1960).

LEGAL GUARANTEE. Minimum two-year legal guarantee protection for goods sold in the European Union. Consumers can claim their rights under the legal guarantee of conformity, for example if goods: do not match the description; do not function as intended. Sellers are liable for any lack of conformity which existed when the goods were delivered, and which becomes apparent within the legal guarantee period. Sellers in such a situation are required to offer: free repair or free replacement; in some cases, a price reduction or full reimbursement. Some countries have a longer legal guarantee period. For second-hand goods, a shorter period may apply, but not less than one year. For more information on your rights in a specific country, scan the QR code below or ask the seller. europa.eu/youreurope/guarantees. What to do if you receive non-conforming goods: 1. Contact the seller as soon as possible to report the issue; 2. Provide proof of purchase, such as a receipt, invoice, or bank statement. Sellers and producers may also offer commercial guarantees, which apply independently from the legal guarantee. For example, you may see this GARAN label representing a commercial guarantee of durability offered by the producer at no additional cost and covering the entire good. — On a phone, swipe the notice sideways to read all of it, or open it as a PDF.

Your rights in each EU country, on the Your Europe portal: europa.eu/youreurope/guarantees

Open the notice as a PDF (A4)

In Portugal

In Portugal, the legal guarantee lasts 3 years from delivery (Article 12 of Decree-Law No 84/2021).

If a piece does not match what you ordered, write to ithos@outlook.pt with a photograph and the order number. What you can choose — repair, replacement, a price reduction or a refund — and when is set out in the terms of sale.